VideoLinks, operated by Nexgen Image Gears ("we", "our", "us"), is committed to protecting your privacy and handling your personal information in a secure and responsible manner in accordance with applicable Indian laws.
Quick Summary
- We collect only necessary information to process your orders and improve your experience
- Payments are handled securely by authorised third‑party payment providers
- We do not sell your personal information
- You can request access, correction, or deletion of your data at any time
Information We Collect
- Personal details such as name, phone number, and email address
- Shipping and billing address
- Order and transaction details
- Device and usage data including IP address, browser type, and interaction data
You may browse our website without providing personal information. Information is collected only when voluntarily provided or when required for order processing or service delivery.
Payment information is processed securely by authorised payment gateways and is not stored on our servers.
Purpose of Use
Your information is used for legitimate business purposes, including:
- Processing, fulfilling, and delivering orders
- Customer service and communication
- Improving website performance and user experience
- Sending transactional and, where consented, promotional communications
- Preventing fraud, misuse, and unauthorized activities
Legal Basis & Consent
By using our website and providing your information, you consent to the collection and use of your data as described in this policy. Where required, we rely on your consent and/or legitimate business interests in accordance with applicable laws.
Sharing of Information
We may share your information only as necessary with:
- Payment gateway providers
- Courier and logistics partners
- Technology and service providers supporting our operations
We do not sell, rent, or trade your personal information.
We may disclose information if required:
- Under applicable law, regulation, or legal process
- To protect our legal rights, property, or safety
- To prevent fraud or enforce our terms
Platform & Payment Processing
Our website is hosted on Shopify Inc., which provides the e‑commerce infrastructure. Your data may be processed and stored through Shopify's secure systems.
Payments are processed through authorised third‑party payment gateways. We do not store your card or sensitive payment details.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may control cookie usage through your browser settings.
Data Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and absolute security cannot be guaranteed.
User Rights
You have the right to:
- Access and review your personal information
- Request correction or updates
- Opt out of marketing communications
- Request deletion of your data, subject to legal obligations
Requests can be made at: contact@videolinks.com
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and provide services
- Comply with legal, regulatory, and tax requirements
- Resolve disputes and enforce agreements
Certain data may be retained even after deletion requests where required by law.
Fraud Prevention & Security Monitoring
Your information may be used to detect, prevent, and investigate fraud, unauthorized transactions, or misuse of our platform.
Third‑Party Services
Our website may contain links or integrations with third‑party services. We are not responsible for their privacy practices, and users are encouraged to review their respective policies.
Children's Privacy
Our services are intended for individuals above 18 years of age. We do not knowingly collect personal data from minors.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on this page.
Limitation of Liability
While we take reasonable steps to protect your information, we shall not be liable for any unauthorized access, disclosure, or loss of data arising from factors beyond our reasonable control.
Contact Information
For any queries, requests, or concerns:
contact@videolinks.com