1. Introduction
Welcome to VideoLinks. This website is operated by VideoLinks, a business operated under Nexgen Image Gears (“we”, “our”, “us”).
By accessing or using this website, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Returns, Refund & Warranty Policy.
If you do not agree, please discontinue use of the website.
2. Eligibility
By using this website, you confirm that:
• You are at least 18 years of age
• You are capable of entering into a legally binding agreement
• The information provided by you is accurate and complete
3. Electronic Communication
By using our website or placing an order, you agree to receive communications from us via email, SMS, or other electronic means.
Such communications shall be considered valid and binding.
4. Nature of Business
We sell photography equipment, accessories, and other related or complementary products across various categories through this website.
Products are sourced from brands or authorised distributors, and we act as an authorised reseller/distributor, not the manufacturer.
5. Product Information
• We strive to ensure accuracy in product descriptions and images
• Minor variations in packaging, appearance, or specifications may occur
Product images are for representation purposes only.
6. Pricing & Errors
• Prices are subject to change without prior notice
• While we strive for accuracy, errors may occur and may be corrected without prior notice
We reserve the right to cancel or refuse any order in case of pricing or listing errors.
If payment has been made, a full refund will be issued.
7. Orders & Acceptance
• Placing an order constitutes an offer to purchase
• Orders are confirmed only after successful processing and dispatch
We reserve the right to cancel or refuse orders at our discretion, including in cases of:
• Stock unavailability
• Payment verification issues
• Suspected fraud, misuse, or bulk buying for resale
• Operational limitations
8. Payments
• Payments are processed through secure third-party payment gateways
• We do not store card or sensitive payment information
Orders will be processed only after successful payment confirmation.
In case of payment failure or transaction issues, the order will not be processed.
9. Shipping & Delivery
• Orders are processed and delivered as per our Shipping Policy
• Delivery timelines are indicative and not guaranteed
In case of failed delivery due to incorrect details or customer unavailability:
• The order may be returned to us
• Re-shipping charges may apply
We are not liable for delays caused by courier partners or external factors.
10. Order Cancellation
• Orders can be cancelled only before dispatch
• Once shipped, cancellations are not permitted
If cancelled before dispatch:
• Refund will be processed to the original payment method
• A nominal processing fee or payment gateway charges may apply
11. Returns, Refunds & Warranty
Returns, replacements, refunds, and warranty claims are governed by our Returns, Refund & Warranty Policy.
12. Invoice & Tax
A valid tax invoice will be issued for all orders in accordance with applicable laws.
13. User Accounts
• You are responsible for maintaining the confidentiality of your account
• All activities under your account are your responsibility
We reserve the right to suspend or terminate accounts in case of misuse, fraud, or incorrect information.
14. User Conduct
You agree not to:
• Use the website for unlawful purposes
• Provide false or misleading information
• Attempt to disrupt or misuse the platform
• Engage in fraudulent activities
We reserve the right to cancel orders or refuse service in such cases.
15. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is either owned by VideoLinks or used for representation and informational purposes.
Product names, images, trademarks, and brand-related content are the property of their respective owners and are used solely for identification, compatibility, and informational purposes.
Any unauthorized use, reproduction, modification, or distribution of website content is strictly prohibited.
16. Third-Party Services
We may use third-party providers such as payment gateways, logistics partners, and analytics tools.
Their services are governed by their respective policies.
17. Limitation of Liability
To the maximum extent permitted by law:
• We are not liable for indirect or consequential damages
• We are not responsible for misuse or improper handling of products
Our total liability shall not exceed the amount paid for the product.
18. Indemnity
You agree to indemnify and hold harmless VideoLinks from any claims, losses, or damages arising from:
• Your breach of these Terms
• Misuse of the website
• Violation of applicable laws
19. Force Majeure
We are not liable for delays or failure due to events beyond our control, including:
• Natural disasters
• Government actions
• Logistics disruptions
• Technical failures
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
21. Policy Updates
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page. Continued use of the website indicates acceptance of the updated terms.
22. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Bangalore, Karnataka.
23. Contact Information
contact@videolinks.com
Operated by: Nexgen Image Gears
Registered Office: Kannur District, Kerala, India.