Returns, Replacements, Refunds & Warranty Support
At VideoLinks, we believe shopping for premium electronics should feel safe, transparent, and worry-free.
All products sold through videolinks.in are sourced from authorised brands, distributors, or official channel partners wherever applicable. Every eligible purchase includes a proper GST invoice and applicable official manufacturer warranty support.
We do not deal in refurbished, unofficial, or grey-market products.
All orders are carefully packed and inspected before dispatch to help ensure delivery safety and product quality.
If you ever need assistance, our team is always happy to help.
contact@videolinks.com
Returns & Replacements
Can I request a return or replacement?
Yes - you can contact us if:
• The product was damaged during delivery
• The product arrived defective on arrival (DOA)
• You received the wrong product or variant
• Items or accessories are missing from the package
Please report such concerns within 24 hours of delivery along with clear supporting images or videos.
If a shipment is confirmed to be damaged or lost during transit, we will work with you to provide an appropriate resolution as quickly as possible.
Can I return an order if I no longer need it?
Yes - eligible products may be returned within 7 days of delivery if they are unused, unopened wherever applicable, and returned in original condition with complete packaging and contents.
To qualify for return:
• Original packaging, protective films, labels, and included contents should be returned in original condition wherever applicable.
• The product should not be physically damaged, tampered with, altered, or returned in non-resalable condition
• Return shipping for non-defective returns would need to be arranged by the customer
Products that do not meet the above conditions may not qualify for return approval after inspection.
Applicable restocking, shipping, payment processing, or handling charges may be adjusted during refund processing wherever applicable.
Do I need to pay for return shipping for transit loss or damage?
No - customers will not be expected to bear additional return shipping costs for approved cases involving genuine transit damage, shipment loss, incorrect products, or fulfilment-related issues.
If reverse pickup is unavailable in your location, customers may be requested to self-ship the product using a reliable courier service.
Eligible courier charges will be reimbursed upon sharing the courier receipt and tracking details, subject to a maximum reimbursement limit of ₹500.
What happens after the returned product reaches VideoLinks?
Once the product reaches us, our team will inspect and verify the return based on the reported concern.
Please ensure the complete original package is returned, including:
• Product and original box
• Accessories and cables
• Manuals and warranty cards
• Complimentary/free items
• Any other contents originally supplied with the order
For customer-arranged return shipments, we recommend secure packaging and a reliable courier service to avoid transit damage.
Products returned with physical damage, missing contents, inadequate packaging, or transit damage caused during customer-arranged return shipping may not qualify for return, replacement, exchange, or full refund approval after inspection.
Refunds, replacements, or exchanges are processed only after the returned product is received and approved following inspection at our facility.
Requests may not qualify for approval if:
• The returned product does not match the originally shipped item
• Accessories or included items are missing
• Serial numbers/barcodes are altered or mismatched
• The product shows signs of usage, tampering, or physical damage beyond the reported issue
Refunds
When will my refund be processed?
Approved refunds are usually processed within 5–7 business days to the original payment method used during checkout.
Refunds are processed only after the returned product is received and approved following inspection at our facility.
Shipping charges, if any, are non-refundable unless the return is due to our error.
Will I receive a replacement or a refund?
Where possible, we always try to provide a replacement first to minimise waiting time.
If replacement is unavailable or not possible, a refund will be processed instead.
Order Cancellation
Can I cancel my order?
Yes -orders can usually be cancelled before they are packed or shipped.
If the order has already been shipped, you may still contact us for cancellation support. Depending on the shipment status, we may or may not be able to stop the shipment in transit.
If cancellation is no longer possible from our end, customers may choose to accept the delivery and arrange return shipping to our facility.
Refunds for shipped orders are processed only after the returned product is received and approved following inspection at our facility.
Orders specially procured, customised, sold under pre-order categories, or fulfilled through authorised supplier arrangements may have limited cancellation or refund options once confirmed or processed.
Are there any shipping or operational deductions during cancellation or refund?
Yes - in certain situations involving shipped orders, refused deliveries, post-shipment cancellations, customer-requested returns, payment gateway reversals, or special procurement requests, actual processing and shipping costs incurred may be adjusted during refund processing wherever applicable.
We always aim to handle such situations fairly and transparently based on the nature of the request.
Warranty & After-Sales Support
Are products covered under manufacturer warranty?
Yes -wherever applicable, products sold by VideoLinks are covered under official manufacturer warranty provided by the respective brand.
How does warranty support work after delivery?
Customers are requested to inspect and test products within the initial acceptance period after delivery.
After this period, warranty-related concerns are generally handled through the brand’s authorised service network as per manufacturer policy.
Our team is always happy to guide customers through the process wherever possible.
What is usually not covered under warranty?
Manufacturer warranty generally does not cover:
• Physical or accidental damage
• Liquid damage
• Electrical damage caused by improper usage
• Improper handling or installation
• Unauthorised repairs or modifications
• Normal wear and tear
Warranty approvals, repair timelines, and service decisions are managed solely by the respective brand/service center.
Store Credits & Promotional Rewards
How do VideoLinks Store Credits work?
Certain offers, loyalty rewards, goodwill adjustments, promotional campaigns, or special benefits may be provided in the form of VideoLinks Store Credit.
Store Credits:
• Can be used toward future purchases on videolinks.in
• Are non-transferable and non-refundable
• Cannot be exchanged for cash
• May carry specific validity periods wherever applicable
Policy Updates
We may update this policy from time to time. Updated versions will always be published on this page.
A Quick Note
For high-value electronics and fragile products, we strongly recommend recording a clear unboxing video at the time of delivery.
This helps us verify transit-related concerns quickly and enables faster resolution for genuine cases.
Need help with an order, return, warranty concern, or product support?
contact@videolinks.com
We always aim to support genuine customer concerns fairly, transparently, and as quickly as possible while maintaining product authenticity, product quality, and a safe shopping experience for all customers.