Shipping policy
At VideoLinks, we aim to make every order experience smooth, secure, and worry-free from the moment you place the order until it safely reaches your hands. Every order is carefully packed with proper protection and shipped through trusted courier partners across India.
We understand the trust customers place in us while ordering premium electronics online, and our team always aims to provide transparent updates, reliable support, and genuine assistance throughout the delivery process.
If a shipment is delayed, stuck in transit, marked incorrectly, or faces a genuine delivery-related concern, you do not have to struggle with the courier partner alone. The VideoLinks team remains available through call and email support to actively follow up and assist customers until the shipment is properly delivered or the concern is reasonably resolved.
If you ever need assistance, our team is always happy to help.
contact@videolinks.com
Shipping & Delivery FAQ
When will my order be shipped?
- Most orders are usually dispatched within 24-48 working hours after order confirmation.
- Orders placed before 2 PM are often processed on the same business day wherever possible.
- Orders are generally not dispatched on Sundays or public holidays.
How long does delivery usually take?
Estimated delivery timelines after dispatch:
- Major cities: 2-4 business days
- Other locations: 2-7 business days
- North East, Jammu & Kashmir: 7-14 business days
Delivery timelines may occasionally vary due to courier operations, weather conditions, regional restrictions, shipment movement between courier facilities, or other external factors beyond our control.
Which courier partners do you use?
Orders are shipped using trusted logistics partners such as Blue Dart, Amazon Shipping, Delhivery, DTDC, Xpressbees, Ecom Express, Shree Tirupati, and other reliable courier networks depending on delivery location and shipment type.
Will my order be packed safely?
Yes - all orders are packed with appropriate protection and handling care based on the product type and shipment requirements to help ensure safe delivery during transit.
Products Marked "In Stock with Supplier"
What does "In Stock with Supplier - Ships in 3-4 Days" mean?
Some products may be marked as "In Stock with Supplier – Ships in 3-4 Days".
These products are available through our authorised distributor or official brand supply network and may require a little additional processing time before dispatch.
All such products are sourced through official channels with proper GST invoice support and applicable manufacturer warranty coverage.
Most orders under this category are dispatched within the estimated timeline mentioned on the product page and are handled with the same care, packaging standards, and customer support as our regular in-stock orders.
If a product becomes unavailable, delayed unexpectedly, or does not meet our quality standards before dispatch, customers will be informed promptly and offered a full refund without any deduction.
Will I receive a proper GST invoice and warranty support?
Yes - all products sold on VideoLinks.com are supplied with proper GST invoice support and applicable manufacturer warranty wherever supported by the brand.
How are pre-booking or special-order products shipped?
Pre-booking or special-order products are dispatched based on the estimated timeline mentioned on the product page.
Some products may require extended processing or import timelines depending on brand availability, international shipment schedules, or customs clearance procedures.
If any unexpected delay occurs, our team will keep customers updated as promptly as possible, and we truly appreciate your patience and understanding.
Tracking & Delivery Concerns
How can I track my order?
Tracking details are usually shared through email, SMS, or WhatsApp once the order is dispatched.
Customers may also track shipment updates directly using the tracking link shared after dispatch.
Why is my order delayed beyond the expected delivery date?
Occasional delays may happen due to courier operations, weather conditions, regional restrictions, shipment movement between courier facilities, or other unforeseen situations beyond our control.
Tracking updates may sometimes take a little time to reflect while the shipment is moving between courier facilities.
If your shipment appears unusually delayed, our team will always try to assist and keep you informed throughout the process.
What should I do if my order is marked as delivered but I have not received it?
In some cases, courier tracking may get updated slightly earlier than the actual delivery or the shipment may still be with the local delivery team.
If your shipment is marked as delivered or remains out for delivery unusually long without being received, please check with the courier partner or contact us for assistance.
The VideoLinks team will always try to actively follow up with the courier partner and support customers until the shipment status is properly clarified or resolved.
Can I change my shipping address after placing the order?
Yes - address changes are usually possible before the order is packed or shipped.
Once shipped, address modifications may not always be possible depending on courier processing and shipment status.
Customers are requested to ensure shipping address and contact details are entered correctly during checkout to help avoid delivery delays.
What happens if delivery is unsuccessful?
Courier partners usually attempt delivery 2-3 times before returning the shipment.
If delivery fails due to customer unavailability, incorrect address, refusal to accept delivery, or non-response, additional re-shipping or operational charges may apply.
What should I do if my order arrives damaged, incomplete, or incorrect?
If your shipment arrives damaged, incomplete, tampered with, or different from what was ordered, please contact us within 24 hours of delivery with clear images or videos for faster assistance.
For high-value electronics and fragile products, we strongly recommend recording a clear unboxing video at the time of delivery to help us verify and resolve genuine transit-related concerns quickly.
Eligible transit-related concerns, damaged deliveries, or incorrect shipments are handled in accordance with our Returns & Refund Policy wherever applicable.
A Quick Note
While we always aim for smooth and timely delivery, occasional delays may happen due to courier operations, weather conditions, regional restrictions, manufacturer delays, customs procedures, or other external factors beyond our control.
No matter the situation, the VideoLinks team will always try to keep customers informed and supported throughout the process.
VideoLinks may update or refine shipping, dispatch, delivery, or support policies from time to time whenever required to improve customer experience, operational clarity, or service quality.